All requests for return or exchange as well as damaged goods claims MUST be completed within 30 days of receipt of product(s). Customers MUST contact our Customer Relations department at 866-497-3524 within the above time period to obtain a Return Authorization code ("RA"). A completed Return Authorization form must accompany each authorized return to ensure proper processing. The Return Authorization form is available on this website. All return packages must be received by Allied Flag within 15 days of issuance of the Return Authorization Code, otherwise the return will be deemed invalid. Any product returned to Allied Flag without a Return Authorization Code or form may result in a delay or denial of credit or replacement of the product in question. A 15% restocking fee and applicable shipping charges will apply to all requests for credit resulting from reasons other than defect in material or workmanship.